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2020 Printing Trends

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Inkjet printers have only been a workplace mainstay for about 30 years, but each new decade brought vast advancements in printer, copier and scanner technology. The start of the ‘20s is sure to do the same.

Learn about printing trends we expect in 2020 and how they’ll affect your workplace.

Personalization

The rise in consumers’ desires for printed décor, signage and other large format printing projects are ushering in a demand for advanced multi-function printers, such as the Oce Colorado.

The desire for more personalized printed products means production printing operations need efficient and long-lasting large format printers that can keep up with demand. Equipment must also be versatile enough to handle printing on a variety of media, everything from thin wallpaper, window film and cloth to thick paper or vinyl for signs. 

Security

Cyberattacks are one of the biggest threats businesses face, and the frequency and severity of cyberattacks won’t slow in the next year or decade. Consider how many documents containing sensitive information roll off the printer, copier or scanner at your organization each day.

Because most multifunctional printers are connected to a business’ servers, they’re at risk for cyberattacks. In 2020, we’ll see even more manufacturers release machines with software and hardware offer more security, such as programs that require employees to verify credentials before printing or collecting documents.

Cloud Storage

Storing reams of documents in countless filing cabinets is so 2000. As we head into the 2020s, workplaces will demand more efficient processes. Cloud storage services, such as Infomax’s uniFLOW document management system, will allow workplaces to print faster and store documents easily. These programs also allow remote printing. System administrators can also set document permissions for specific users, increasing security for sensitive information. We’ll see more workplaces use document management systems to connect to various devices throughout the next year.

Crisp Imaging

The minimalist aesthetic that ruled the late 2010s will continue to dominate design in 2020. For printers, simple design could mean fewer headaches with clashing ink colors and complex overlaid graphic elements.

However, understated designs could bring their own set of challenges, whether printing on inkjet or laser printers. The few elements on a printed document will need to have clean lines and crisp images. 

Environmental Sustainability

Many industries champion environmental sustainability causes, and the printing industry is no exception. Customers have long chosen to print on recycled paper, but we’ll see more printer manufacturers nod to green practices a nod in 2020. It’s possible that more printers will use soy and vegetable-based inks instead of petroleum-based substances. New machines will also be more energy efficient.

To outfit your office with equipment suited for the next decade, message us online or call 1-800-727-4629.

Inside look: Q & A with an Infomax printer technician

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At Infomax, we solve our clients’ printing problems as soon as possible. While we have 24/7 remote support, some system snafus are best solved in person. Our technicians travel across the state to get your printer, copier and scanner systems fixed so your employees can get back to work.

Want to know more about how we do it? We sat down with technician Mike Cobb to learn more.

Mike Cobb has been a printer technician with Infomax since 1994.

Q: How long have you been working at Infomax? 

A: I’ve been working with Infomax since January 1994. I’ve seen a lot change with technology since then. In the late 1980s and ‘90s, most office printers were laser models. Now, inkjet has replaced most of the laser printers because they’re less expensive and are better at printing color documents. 

Q: Where did you learn about printer and copier systems?

A: My first job out of college was working on copiers in 1991. I worked at three other dealers in the Cedar Rapids area before I decided to move to Des Moines. 

Q: What are some of your favorite aspects about your job as a technician?

A:  I love traveling and seeing different parts of the state. We travel all through central Iowa and the rest of the state to service systems for our clients. I also love the feeling of fixing a problem and making the customers happy.  

Q: Have you had a challenging moment? 

A: Working on copiers and printers can be very challenging at times when you are stuck on a call and you can’t fix it. And while it can be frustrating, I also love a challenge and the feeling I get when I find a way to fix the problem. 

Q: What is something about your career that might surprise us? 

A: Good customer relation skills are a key to being a good technician. Facing printer and copier system problems aren’t on any business’ to-do list, so when they encounter an issue, it can hold up workflow in an office and cause stress. When I come to their office, I do my best to put them at ease and get them back to work as soon as possible. 

Q: What should business owners and employees know about printer repairs? 

A: Sometimes it takes a bit to find the problem, but a good technician will take it one piece at a time instead of replacing multiple items hoping that something fixes it. We want to fix systems with precision, not guess at what a problem may be. Anyone can turn a screwdriver, but not everyone can fix a customer. We do a great job of fixing all of the customer’s needs. 

The Future of Printing in 2019

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The last decade has brought numerous changes in technology and how it affects an office workspace, and the last year of 2010s will be no different. Though consumers often think of how technological advancements affect their computers, many overlook a process they complete daily: printing. We asked Greg Bailey, Infomax’s director of sales, to discuss printing trends in 2019. Here are some of those trends.

Security

Cyberthreats keep pace with the growing number of devices connecting to the internet. All businesses print confidential information, such as employees’ or customers’ personal information, sensitive company data or financial documents. It’s possible for hackers to tap into networks and see documents that are sent to presses. For these reasons, security is going to be one of the biggest demands in the printing industry for years to come, Greg said. Infomax’s printer and document management services provide multiple layers of protection.

Pay-as-you-go models are going to be more popular in coming years so clients have more flexibility in printing and know budgeting costs before they complete a print job. The perk is that businesses and administrators can monitor who is printing and which types of documents are printed. For some of these models, users will sign in before printing or use an ID badge to collect classified documents. Infomax’s print services also track and allow usage-based billing for individual clients, departments or projects so companies know where much of their printing costs originate. Additionally, more printers have document capture services that are adding more security by storing sensitive documents when they are printed. Print-to-voidance — which prevents sensitive documents from being stored on a system after they’re printed — could also gain in popularity. 

Artificial intelligence

Technology continues to advance, no matter the medium or method. Printers are no exception as artificial intelligence enters the industry. AI is generally defined as the ability of a machine to imitate intelligent human behavior. Though it might sound fanciful, AI technologies are already helping to make printing processes more effective and efficient.

Printers already use AI to automate more routine tasks, freeing up time for employees to work on more strategic work. Some of those routine tasks include direct mail and catalogs, according to Xerox. As more data about mail recipients becomes available, AI can use data to create more relevant content in mailings to specific recipients. Additionally, software allows a printer to optimize document layouts to minimize waste. Data about a printer also can be sent back to manufacturers to compare data to expected performance, determining if software updates or adjustments need to be made. However, the use of AI in the industry is not yet widespread.

“Manufacturers are beginning to use artificial intelligence, but they’re still in the infancy of that,” Greg said. “There are peaks and valleys.”

Flexible format

Though it used to be a luxury, color printing has taken over. Businesses and their clients want the eye-catching visuals that come with color-printed products. And inkjet printers reign supreme in their abilities to create crisp visuals as well as text-based documents. The next few years will also bring a growth in large-format printing that allows marketers to reach a bigger audience through printed banners, stickers and posters. Clients will have easier accessibility to large format printers, such as the Canon Oce Colorado, one of the large-format printers Infomax currently has in the showroom.

Changing technology

Here’s one thing we can always count on: technology will advance. Many businesses want to stay on top of current trends and outfit their offices with updated systems that save money, perform better than previous models and provide more security. That’s why Infomax provides printer leasing options for their clients, and Greg said he only expects that program to gain in popularity. Most clients take advantage of that program and upgrade their presses after a few years.

Call us today to learn more about our printing services at 1-800-727-4629.

What to Look for in a Managed Services Provider

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It’s important to work with technology partners who can manage your services efficiently and effectively. You must find a provider that is trustworthy, reliable, and able to meet your company’s specific needs. When looking for a managed services provider to partner with, here are a few important considerations for your search.

● Reputation — Talk to companies similar to yours and read reviews for potential partners. Ask to speak with a current customer for a reference.
● Goal Orientation — Look for a provider focused on impact, not the status quo. You want a partner that’s actively looking to improve performance, boost productivity, and lower costs.
● Analysis — Your provider should be data-hungry, offering dashboards, reports, and analysis of cost and performance.
● Workflow Expertise — Look for experience and expertise in managing and optimizing systems. You want a partner who can bring something extra to the table.
● Growth Potential — This isn’t a one-time encounter, it’s a long-term relationship. Will your partner be able to help you grow, change, and adapt in the future?
● Security — Your partner should be well-versed in encryption, access controls, role-based permissions, and monitoring.
● Vendor Neutrality — Your partner should support and service any and all brands you work with. A vendor-neutral partner will look for the best solutions for your business, not just the ones they sell.
● Integration — Make sure your partner supports any third-party apps, services, or tools you utilize.
● Clear SLA — You should have a good understanding of your service terms and responsibilities (including performance, response time, and uptime). Make sure there’s an exit clause should things not work out.
● Cost Clarity — Service partnerships are typically custom solutions designed to meet your specific needs, so your capacity, quality, services, and workload will all impact the bottom line. Understand your costs and how they change as your needs change.

When searching for a new partner in managed services, carefully consider your options and the capabilities of potential partners. You’re building a long-term relationship, so find a partner that has the skills and expertise to meet your needs and help you reach your goals. For document management, information technology, and print services, contact Infomax Office Systems today.