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Is On-site IT Services Right for Your Business?

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When something goes wrong in business, time is of the essence. When it comes to information technology (IT), problems or crises are magnified, as most businesses are heavily reliant on IT for everyday functions. Many companies rely on off-site IT departments or specialists to handle related issues, which can result in delayed responses and resolutions to serious dilemmas that can negatively impact their bottom line. If this sounds like your company, consider the following questions to help determine if on-site IT services are right for your business.

Do we communicate more effectively in person?
When discussing an issue over the phone, email, or online chats, details and particulars can be lost in translation. Most of the time, employees do not understand the exact nature of the situation when problems arise or how to relay this to their IT staff. All that is truly identifiable is a general issue, but that observation doesn’t provide IT services with the proper information to address and resolve the situation. If you and your coworkers are like most people and are better at communicating in-person, having someone on-site to help solve problems will prove helpful.

How often do we like to stay updated on the problem?
When you’re facing an issue that is restricting your employees’ ability to do their jobs, there is nothing worse than sitting around waiting to hear about an update. If you’re relying on off-site IT services that aren’t on hand to keep you abreast of the situation or if your outsourced IT team is working with numerous other clients simultaneously, it may be time to consider an alternative. Having trained IT professionals on-site ensures that the technician is in position to keep you informed about the situation while putting all of his or her attention on your team’s problem, rather than multitasking with other clients.

Are we shy about asking for assistance?
When dealing with an off-site IT team, many employees don’t report issues because they don’t want to bother another an external vendor with issues. This can be compounded if there are numerous or frequent issues and these problems remain unreported. Bringing an IT team on-site to answer questions and fix your problems feels like less of a burden than contacting an already-overloaded vendor off-site. IT issues that are reported and a healthy IT infrastructure ensures productivity and efficiency never suffer due to unresolved IT pitfalls.

Think it might be time for your organization to turn to an on-site IT service provider? Asking yourself the above three questions will help you determine whether you’d be better served working with a provider who offers more than just remote support. Contact Infomax Office Systems today to learn more about our on-site IT services.

The True Value of On-Site Service

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Servicing your IT network is not a one-size-fits-all scenario. Although remote monitoring serves many valuable functions, nothing replaces the need for occasional on-site service. Ideally, servicing your IT network should be a balance between remote monitoring and on-site service. This way, your business can run as smoothly as possible.

Here are some IT functions that require on-site service, and provide innumerable benefits to your business:

  • IT Road mapping. It’s hard to get anywhere without directions, and a good technology road map will help your business get to the next step. A technology road map ensures that your business is not blindly moving forward in the digital age, but is instead adapting in ways that best suit your business needs. Technology road maps are updated quarterly, so that your business is always headed in the right direction.
  • Email security. Email correspondence is one of the most important forms of communication these days. Make sure this important facet of your business is fully protected, using encryption, filtering methods, and other security options tailored to your business needs.
  • Disaster recovery. Let’s face it. No one likes to think about disaster striking. Fortunately, Infomax takes much of the thinking out and simplifies your recovery plan. Furthermore, with effective and reliable backup plans, you will be able to access those lost or damaged files quickly.
  • The latest software. Infomax provides the most cost-efficient software solutions available. Whether it’s a firewall, filters, or application controls, Infomax will keep your business properly monitored and protected. You will never have to worry that your software is out of date.
  • Mobile security. Mobile devices help businesses function from anywhere at any time. For that reason, they should be as protected as your in-house equipment. Mobile device management will streamline your devices, be they mobile phones or tablets, so that sensitive information is fully protected across all platforms.

As you can see, on-site services are a vital part of your IT strategy. Infomax can help secure your business from the inside out. Contact us today to learn more.