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Simplify the Cloud with Managed Services

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Simplify the Cloud with Managed Services

Transitioning to cloud-based software services can be a smart move for your company, but your “go-live” date is just the beginning. Going forward there will be updates, maintenance, training, integration, troubleshooting, and more. If you prefer to keep your head in the game rather than in the cloud, consider simplifying your life with a move to managed services.

The Cloud is Thriving
Technological change today is happening at a blistering pace, which is one of the reasons the cloud and SaaS are appealing to so many businesses—when software is a service instead of an asset, it can continually evolved by being updated, upgraded, and adjusted. Moreover, using cloud-based services offers a balance of business unit independence and organization-wide compatibility.

Keeping Up Can Be Costly
Cloud software uniquely empowers small and mid-sized businesses (SMBs) to be proactive rather than reactive, but the costs of thorough monitoring, analytics, maintenance, and staff training can add up. That’s assuming you can find (and pay) an IT staffer who can meet your needs.

Why Managed Services?
Just like printing, payroll, and other services, outsourcing the management of your cloud-based services can be a cost-effective way to stay ahead of the competition. Here’s why:
● Performance — Working with a managed services provider means having access to specialists with expertise in the cloud. Dedicated cloud technology managers can handle all the aspects for you, from end-to-end monitoring, reports, and data analytics to training, customization, and proactive guidance. Your regular IT staff can focus their energies on your core business, developing solutions that add value to your company.
● Cost — Managed services expenditures are predictable and can be lower than when those same services are managed by an in-house staff. You’ll also get more value for your IT dollar, with increased efficiency in the support, maintenance, and growth of your IT infrastructure.

The cloud is opening up new possibilities and efficiencies for SMBs, but those capabilities are wasted if you can’t keep up with them. Contact Infomax Office Systems today to learn more about managed services that can help your company thrive. 

What to Look for in a Managed Services Provider

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It’s important to work with technology partners who can manage your services efficiently and effectively. You must find a provider that is trustworthy, reliable, and able to meet your company’s specific needs. When looking for a managed services provider to partner with, here are a few important considerations for your search.

● Reputation — Talk to companies similar to yours and read reviews for potential partners. Ask to speak with a current customer for a reference.
● Goal Orientation — Look for a provider focused on impact, not the status quo. You want a partner that’s actively looking to improve performance, boost productivity, and lower costs.
● Analysis — Your provider should be data-hungry, offering dashboards, reports, and analysis of cost and performance.
● Workflow Expertise — Look for experience and expertise in managing and optimizing systems. You want a partner who can bring something extra to the table.
● Growth Potential — This isn’t a one-time encounter, it’s a long-term relationship. Will your partner be able to help you grow, change, and adapt in the future?
● Security — Your partner should be well-versed in encryption, access controls, role-based permissions, and monitoring.
● Vendor Neutrality — Your partner should support and service any and all brands you work with. A vendor-neutral partner will look for the best solutions for your business, not just the ones they sell.
● Integration — Make sure your partner supports any third-party apps, services, or tools you utilize.
● Clear SLA — You should have a good understanding of your service terms and responsibilities (including performance, response time, and uptime). Make sure there’s an exit clause should things not work out.
● Cost Clarity — Service partnerships are typically custom solutions designed to meet your specific needs, so your capacity, quality, services, and workload will all impact the bottom line. Understand your costs and how they change as your needs change.

When searching for a new partner in managed services, carefully consider your options and the capabilities of potential partners. You’re building a long-term relationship, so find a partner that has the skills and expertise to meet your needs and help you reach your goals. For document management, information technology, and print services, contact Infomax Office Systems today.