Posts

Business Yearbook: IT Support Superlatives

/in /by

How is your business addressing information technology services and security? Will your colleagues and employees remember your company as a cybersecurity success or a burnout that thought they had their information technology services figured out only to have the business endure a quarter-life crisis.   

Call Infomax for an evaluation, and let’s work to get iGuard Evolved IT in your business, bringing you a competitive advantage rather than just an irritating expense! First, let’s take a look at how the service models stack up to a complete managed services model, or working with a third party that offers comprehensive IT services.

The Tech Savvy Guy/Gal — Most Likely to be Overwhelmed

This IT support environment is most often seen in small businesses. Management has likely been focused on growth and finding employees with diverse skills. The IT support is likely one outsourced IT professional or an internal employee with a fulltime set of tasks and limited IT know-how who is able to spare a few occasional moments to help reset a password or assemble equipment.

Because errant IT questions, necessary software renewals and security issues occur regularly in most businesses, this staffer has an overwhelming amount of work to do in addition to their primary responsibilities. Not only is your employee overwhelmed, but the person’s productivity also plummets, and your IT support environment is left vulnerable. Your business’ network has no proactive monitoring or updating of firewalls. Data is not secured or stored for backup. No disaster recovery policy exists in the event of a fire, damage from a natural disaster or ransomware attack.

What happens to your business if that employee becomes so overwhelmed they need a long vacation — or worse — they leave the company?

No Managed Services — Most Likely to Have Uncoordinated Services

This service model really has no model at all. Some businesses have different vendors for many of their IT services: one vendor to work on their firewall, another to secure the network, one for wireless internet and phone systems, and yet another for their data backup and disaster recovery plans. While your business is outsourcing services to seemingly save time and money, the lack of management services could be more of a drain on resources. An internal worker has to coordinate services and payment between various vendors. Your IT support is also at the mercy of multiple companies’ operating procedures, leaving your business without a strategic, proactive plan.

Hybrid Break and Fix Services — Most Likely to Be Reactive

A hybrid managed IT services model may seem like a good option for smaller businesses that are still leery of a fully managed services model. However, this support environment is no better than having just the one tech savvy guy or gal taking care of IT. Companies with this model pay a base monthly fee for server updates and small security patches to a third party. However, all other necessary services are billable.

Typically, firewall updates and monitoring are done on request and not covered in your base costs. Similarly, help desk calls longer than 15 minutes also accrue additional costs. While a business may be paying a base monthly fee, services are often not covered and IT professionals are working only to fix problems when they should stop problems before they occur.

Managed IT Services — Likely to Be Proactive

Managed IT services offer more comprehensive and proactive support than other models in which your services kick in only after a problem occurs. Typically, the company providing your support offers a help desk for employees to call. Having one vendor allows your business to consolidate billing, and it allows the managed IT provider to take a look at all of the IT services that will best meet your needs.

But the biggest wild card could be narrowing down which IT services are covered in your monthly payment. Hardware, onsite work, security updates and security awareness training for employees may not be covered in base payments. Small businesses must be assured that your IT provider won’t give precedence to a larger company’s IT support. Your business must also consider future growth. Will the quality and quantity of technical talent keep pace with your business’ expansion?

Complete Managed Services with Co-Located Data Centers — Best Proactive, Comprehensive Services

This model is the cream of the crop, the class valedictorian. It allows you to get out of the IT business and back into your business! The cost is similar to that of managed services, but complete managed services offer a serious upgrade in security and unlimited data storage. The price is about cost of an IT professional, but the services are delivered by 30 or more IT experts instead of one or two IT workers who lack specific expertise.

The cost-per-service guesswork also disappears. All hardware costs — managed firewall, network servers, data backup and storage, monitors and more — are covered under one monthly payment. There’s no guesswork. Most importantly, services are proactive and managed by one vendor who is an expert on your business’ needs. That vendor provides a help desk for your employees’ small or significant IT issues.

In a technological world with rising cybercrime, this model provides the level of security all businesses require. Disaster and ransomware recovery are included in your monthly payments. Recovery is a breeze because your company’s sensitive data is continuously backed up in multiple data centers in various locations. Employees are able to work remotely through multiple devices — all through the secured cloud.

Contact Infomax today at 515-244-5203 to learn how we can set your business up with our iGuard Evolved IT, proactively securing and managing your company’s IT needs.

Why you should back up your data today

/in /by

No one wants to have a Plan B. Most people spend so much time and energy on the original plan that they don’t consider a backup. However, your business’ sensitive information is too important not to back up in advance. Most businesses have years’ worth of sensitive data, including business, employee, client, financial and tax information, that they can’t afford to have compromised.

The good news is that if you spend a bit of time safeguarding and archiving your company’s data, you’ll spend much less time scrambling for a plan and trying recover your information if the unthinkable does occur. The solution is to schedule regular backups for your company’s important data and documents.

Organizations that still store many of their important files on paper — without a digital archive — clearly face the most risk if natural disaster strikes. However, storm damage can still wipe out digital files, especially if they are stored in the same facility. Findings from FEMA and the United States Small Business Administration indicate that the vast majority of businesses that suffer from a natural disaster fail within the first year or two following the damage. A survey of more than 500 IT professionals by cloud-based backup company Carbonite found that 40 percent of respondents believed their small business would go under permanently if they lost all its files. Worse yet, 58 percent of IT professionals believed they couldn’t handle the loss of any of important data. 

While Mother Nature is unpredictable, cyberattacks can be just as difficult to guard against. About 43 percent of cyberattacks are targeted at small businesses, according to Small Business Trends. The networks that house your company’s information could be compromised through malware. Worse yet, your business could fall prey to ransomware malware, which locks users out of a network until they pay a ransom to hackers. Ransomware attack frequency is growing at about 350 percent annually, according to Cisco. Safeguard your data before an attack occurs.

Even if businesses are lucky enough to escape natural disaster damage and cyberattacks, data files can become corrupted through user or program error. Regularly backing up data ensures that data can easily be restored in the event of data corruption, much the same way as edit history on a document can restore the file.

How often should data be backed up? A proper backup solution program should archive your information multiple times a day. Luckily, Infomax’s iGuard solutions automatically backup your data every 15 minutes, ensuring that your business can recover from almost any emergency situation. Our automatic solution works for your IT professionals. It secures your data to guard against cyberattacks. Additionally, we help your company stay compliant with legal requirements, such as HIPAA, SOX and GLBA. If your data is not breached or lost, you don’t lose yours or clients’ valuable and sensitive information.

To learn more about our backup solutions, contact us at 1-800-727-4629. 

How to Keep Your Network Safe

/in , , /by

Maintaining the security of your business’s IT network safe isn’t an easy feat. Securing your network is a process requiring time and dedication even for those entrenched in the IT world. Doing it well on top of your everyday tasks can be daunting at best and fatal for your business at worst. Moreover, the sophistication of today’s hackers leaves no one’s system—not even your home computer—safe from threats.

To avoid these ongoing threats, consider the following tips to keep your business network safe.

Use encryption – Data that is encrypted requires a key or password to decode information, making it the most effective way to secure your network. At the very least, ensure that your Internet network has Wi-Fi Protected Access II encryption, the most up-to-date protocol, to eliminate the likelihood of a breach.

Change access passwords – When considering how to keep your network safe, also consider how conspicuous your passwords are. Of course, certain team members—if not all of them—will need to know your accessibility password. However, administrative passwords, where applicable, should be restricted. Also, if you notice too many users on your network and your bandwidth begins to suffer, consider changing your password and reinforcing its confidentiality to employees with whom it is shared.

Scan your system regularly – The point of malware and spyware is for it to remain undetected on your network in order to do as much damage to your system as possible. So, unless you take the time to regularly look for these programs, you won’t be able to detect their presence. Scanning your system will unveil viruses and spyware on your network, while scanning the ports will inform you of any accessibility issues. It’s recommended to scan your network on a daily basis to ensure security. This is ideal for outsourcing, since a trusted IT partner—like Infomax—will ensure this gets done regularly, whereas in-house staff might push system checks to deal with pressing issues.

Choose a smart SSID – Simply put, the Service Set Identifier (SSID) is the name of your Wi-Fi connection. Remember that this name will appear on a list that is available to anyone attempting to find a Wi-Fi network to join within a certain physical distance of your company. Naming your network after your company in any way provides an easy way for hackers to identify your network. A simple name like Wireless1 or WIFI1 strips your SSID of any company-related identifiers, adding an easy layer of security to your network.

If you’re feeling overwhelmed by the weight of keeping your network safe or you’d like more information on protecting your IT systems, contact Infomax today!

How Safe Is Your Email System?

/in , , /by

Everyone thinks they understand email security—don’t open emails from unknown senders, don’t click on suspicious links, don’t open untrustworthy attachments. But email security goes beyond common sense. To protect your business, and your employee and client data, you need to ensure proper email safeguards are in place before your email system s compromised. It’s important to ask the question: “Is your email system really secure?”

Here are several ways you can protect and defend your email system.

  • Consistent email policies. There is strength in unity. Therefore, it is essential that your employees are all on the same page when it comes to email. With just one chink in the armor, your defenses are lowered. Be sure that every employee is on the same page when it comes to email protocol, and then backup your policies with automatic safeguards to ensure compliance.
  • Reliable email filtering. Email filtering is absolutely vital in protecting your company’s sensitive materials. At Infomax, our iGuard core email filtering will recognize and eliminate nearly all viruses, worms, and other intrusions before they present lasting problems.
  • Efficient archiving. If not properly regulated, email archiving can become haphazard and headache inducing. Be sure that your emails are properly archived, so that they are easily retrieved in case of an audit. This will streamline a business process that will benefit your clients, as well as your personnel.
  • Thorough message encryption. Email encryption can help protect your business from prying eyes, both inside and outside your business’ walls. Using specific policy criteria, encrypted messages are sent automatically. This way, your valuable information is kept out of the wrong hands.
  • Dependable disaster recovery. Protecting your inbox from unexpected events is essential. When disaster strikes, be sure there is a reliable recovery system in place. For example, a system that provides auto-spooling of messages will ensure that your email is not thrown to the wolves if something goes wrong.
  • Guaranteed Continuity. When it comes to email, continuity matters. Email management and monitoring ensures that if your system goes down, your email system continues without interruption through a remote, redundant server. This way, your workflows do not come to a grinding stop in the event of an unforeseen problem.

To learn more about how to properly secure your email system, contact Infomax today!