Don’t wait until a system problem becomes a system crash. Infomax iGuard IT support offers three levels of server care to meet your needs, care that can be scaled to match your business activity. Each level helps your system run at peak performance to enhance your communications and productivity. In most cases, connecting your network to iGuard IT support is as easy as flipping a switch.
Server/Desktop Monitoring
Monitoring of your system is conducted as needed by on-site Infomax IT experts or is available 24/7 by tech teams at Infomax’s remote network operations center, using virus and spyware detection programs that are updated daily to identify the latest threats. Working unnoticeably in the background, Infomax iGuard monitoring detects inconsistencies and malicious agents as soon as they arrive on your servers, triggering immediate defensive measures, if desired. This early detection gives you the time to resolve issues before they turn into problems that threaten performance.
Remote Data Remediation
Eliminating data errors, whether caused by viruses, format and file conversions or simply buggy software, is a critical necessity for all server-based businesses. Infomax iGuard data remediation provides you with more trusted data by checking them for completeness, conformity, consistency, duplication, integrity and accuracy. Infomax provides 24/7 security against viruses and hackers, reporting anomalies and resolving bandwidth issues as soon as they occur and, in some cases, even before they occur. If remote remediation efforts fail to fix a problem, Infomax engineers can step in immediately to ensure optimum network performance.
Service Desk
The Infomax iGuard service desk delivers fast, courteous, expert answers to solve your technical problems. It’s a single point of contact for everything that has to do with your server and system. Much more than a call center or help desk, the Infomax service desk integrates IT service management into your business processes with active monitoring and logging of incidents while answering your users’ workstation IT questions. The Infomax service desk’s easy-to-use interface makes it possible to deal with financial, security, configuration, capacity and other service management issues. Standard service desk service is available during business hours, with a 24/7/365 option available.
Comprehensive IT Support
- Vendor management
- Scripting and configuration
- Intelligent problem resolution
- Fixed prices
- Scalable service levels
- Remote and on-site support
24/7
To stop digital threats and malware with 24/7 network protection and data recovery services.
Some of Iowa’s Most Respected Companies Trust Infomax
We started using Infomax’s document management service extensively in our office and were so impressed by it that we now use Infomax for everything. They helped us develop a workflow for a project that would have been very tedious on paper, and when our old server got a virus, Infomax provided a replacement and was able to restore all the data we thought we had lost. Our IT technician is very easy to talk to and very quick to get back to us when we have an issue. Infomax takes the time to listen to your needs and find a solution that works for you—they’re pretty great!
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